LawHound’s terms and conditions – (c) LawHound all rights reserved.
By making use of our organisation and its services you are deemed to be at least aged 18 and to have read and understood these terms and conditions and agree to be bound by them. If you are entering into an agreement with us on behalf of an organisation you confirm that you have the legal right and their consent to do so and that you will be responsible for the actions of all your employees, agents, consultants and anyone who appears or purports to be a member of your organisation or working with it.
(1) “Products and services” means any products, such as off-the peg policies, or any services which are supplied to you, including use of the web-site and the downloading of any documents, data or information, whether or not any charge is made.
(2) Products and services are provided to the best of our ability and experience. Website immediate download documents are not intended as a substitute for taking legal advice relating to your actual circumstances.
(3) Products and services labelled template or DIY do not come with any guarantees or warranties and you hold us free of all liability and responsibility for any actions or results or adverse situations created as a direct result of use or failing to use those products and services. We do offer a satisfaction guarantee should you purchase a document and immediately find it is unsuitable. You may be offered an alternative document if we provide it, or a money refund. All exchanges or refunds are dealt with within 14 days of receipt of request to only. We do not deal with requests other than in writing.
(4)All our legal compliance bespoke and tailored services are covered by our professional indemnity policy. 
(1) Payment for all services, including any taxes, must be made in full, by Bank Transfer, Paypal or Google Checkout within 7 days of the date of any invoice supplied. Documents can not be downloaded nor do services commence until we have received cleared payment.
(2) Once you have ordered services you are still responsible for payment. For non payment or payment problems we charge you 15% compound interest per annum for late payment until we receive full cleared payment.
(3) Where payment is a part of staged payments such as monthly, you are charged 1 month in advance. Late or non-payment automatically means all services stop until such time that full payment (including any accrued or extra payment) is made. No refunds will be made.
(5) If you cancel, any deposits are always non refundable.
(6) We reserve the right to increase prices by posting them on our website.
(7) Where payment is made via a third party such as a bank, Paypal or Google Checkout, you are also confirming your agreement to adhere to their user agreements and it is your responsibility to be aware of any agreement that you will enter into with them.
No information, data, documents products or anything at all will pass to you until we have received full cleared payment for all the products services supplied by us and we retain a lien over anything supplied to us until we receive cleared payment.
We use our reasonable endeavours to supply services within any time estimate that we give. However, we will not be liable for any consequences or loss or damage suffered because of any unavoidable or reasonable delay in completion, including third party involvement and your failure to provide instructions.
(1) To the extent that the law allows we will not be held responsible for any loss, incidental or consequential damage, or loss arising out of installation, use (unauthorised or otherwise), errors, mistakes, accident, theft or fraud, destruction, or any part of the provision of products and/or services.
(2) In the unlikely event that we would be held liable for any losses occurring as a result of using/ failing to use the services or at all, then such total damages for any loss whatsoever shall be limited, in relation to any one incident or series of related incidents, to 100% of the amount paid by you in respect of the agreement under which you claim for template and DIY products and limited to the extent of our insurance policy for all other tailored and bespoke orders.
Any services we provide to you may be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up-to-date. Any information we hold will be retained in accordance with current Data Protection legislation within England. Please also refer to our Privacy statement.
Both of us agree that the specifications, documentation and information relating to your purchase are confidential, including information obtained about each other, etc and as such can not be disclosed, other than as required by Statute or Court Order.
(1) The rights given cannot be transferred, sold, rented or shared in any way by you and nobody else can benefit but you.
(2) We reserve the right to assign and/or sub-contract any part of the services.
In view of the nature of the services we provide, unless we have agreed otherwise in writing, we both agree that you waive any cancellation or refund rights under the Consumer Protection (Distance Selling) Regulations 2000, particularly Regulation 13.
(1) Complaints must be addressed in writing by e-mail or in writing to The Company Secretary Aspen House, 1 Yewtree, Chester CH24JY, . We aim to respond to complaints within 14 days of receipt. If any complaint may amount to a breach of any term of this condition then you must allow us 30 days to remedy that breach.
(2) Notices for us must be in writing to our address above and any notices for you will be to the last address which you provide to us or your Registered Office.
(3) Notices will be deemed to have been received on the 7th day after posting using Royal Mail 1st class service provided that a duly stamped proof of posting is obtained from Royal Mail.
(4)You agree that you will do nothing which could restrict or inhibit our access for any examination following any complaint.
Please also refer to our Website Use, and our Privacy, data and copyright policies which form part of these Terms & conditions
Each clause or any part at all of this agreement is to be regarded as independent of the others. Should any clause or any part at all of this agreement be found to be unenforceable or invalid it will not affect the enforceability or validity of the rest of this agreement.
(1) This agreement is for the time of purchase and use of any products and/or any services and/or any use of the website.
(2) We reserve the right to terminate this agreement
(a) Immediately if you breach any term of this agreement. You will not be entitled to any refund of unused services.
(b) By giving you 30 days notice. In these circumstances we will refund you for any unused services or pre-paid fees within 30 days of the service ceasing. However we will not be responsible for any liability whatsoever, including any claims, expenses and fees, relating to the notice period and service ceasing.
(3) If we do not act upon any breach immediately you should not assume that we have waived any rights as to enforceability or to seek redress, unless we have expressly stated that in writing.
(4) Other than any rights described in this agreement, you may terminate this agreement at any time giving us notice of 1 calendar month. However, any monies due under this agreement must still be paid and we will not make any refund at all, including for any unused services or pre-paid fees.
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
These terms and conditions apply when you use our web-site and/or buy any products and/ or services from us
Privacy Policy

1 About the Agreement
(1) The provision of the Law Hound site (the website) and any services we provide will be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up-to-date and in accordance the User Agreement Terms and Conditions. Please read this policy in conjunction with that document. We are committed to maintaining privacy and we always use our best endeavours to keep your information secure, but refer you to your obligations of keeping username and password secure as detailed within the User Agreement.

2 Consent
(1) By using the website and any services, you are specifically providing your consent to our use of the information you provide (such as when you register) in accordance with this Policy.
(2) If you object, then please do NOT register with us nor use the website or our services.
(3) In addition, on occasions we may collect additional personal information from surveys on the website, which you will not be obliged to fill in or return to us.
(4) When you give us information about another individual or organisation, it is on the basis that they have agreed to this and that you have the right to provide such information and use it in this way.

3 Personal Information
(1) Any personal information we hold will for all users be used, for example, to identify you, provide services, run the website and our business efficiently or, for analysing and marketing purposes. Personal information will only be used by us and our subsidiary or parent companies and selected third parties, including those who perform services for us/on our behalf.
(2) USERS (who are not Advertisers) –
You will be sent updates and information communications (for example about new services or offers) and we may also send you a newsletter if you opt in to receive one. You can opt in or out of receiving information by signing in and changing your preferences.
(a) Agree to full use and disclosure of the information that they provide to us when ordering a service from us (with the exception of their account information) on this website and on any website which we operate and/or own.
(b) Will receive our newsletter and updates on our website and services unless you specifically opt out

4 Non-Personal Information
(1) When you use the website, some information is also automatically logged and stored. However, this information does not identify you (or, as applicable, your business) personally. We use this aggregate information to analyse behaviour relating to our website generally. We may also share aggregate information with selected third parties, but we do not disclose your personal information.
(2) We use your IP address to help to identify you and to gather broad demographic information, help to diagnose problems with our server, and to administer the website and for security reasons, such as fraud detection.
(3) Cookies
(a) As with most other websites, we do use cookies which are files that web browsers place on a computer’s hard drive which help us to identify whether you have visited the website previously, so that we can make the experience as meaningful to you personally as is possible and to improve the website. They are not used to read data off of your hard drive, and cannot retrieve information from any other cookies created by other websites
(b) Standing alone, cookies do not identify you personally. They merely recognise your browser. Unless you choose to identify yourself, for example by registering with us or purchasing from us, then you remain anonymous to us. Cookies come in two types: session-based and persistent:
(i) Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer

(ii) Persistent cookies remain on your computer after you have closed your browser or turned off your computer. They include such information as a unique identifier for your browser. We use persistent cookies that only we can read and use, to identify the fact that you are a website user or prior website user (whatever the case may be) and to track your use. We are especially careful about the security and confidentiality of the information stored in persistent cookies. These cookies expire after 6 months

(c) Some cookies are essential for parts of the website to operate and have already been set. You can delete and block all cookies from our website but that means that some parts of the website will not work. Users who disable their web browser’s ability to accept cookies will be able to browse our website, but will not be able to successfully and completely use our websites and services.
(d) You can delete any cookies on your computer by referring to the instructions for your file management software to locate the file or directory that stores cookies and delete it.
5 Associates

(1) If you visit our website by “clicking-through” from a website operated by one of our associates, or you have registered with that associate, then certain information about you that you have provided to that associate may be transmitted to us. You should review the Privacy Policy of the website from which you reached our website in order to determine what information was collected and how you agreed that the associate could use that information. We may or may not retain that information; if we do, then we will only use it in accordance with our Privacy Policy, regardless of the policy of the associate website from which you came to us.
(2) If you reach our website through one of our associates (whether or not you have registered with them), and you choose to register with us, we may be required to give the associate some or all of your registration information. We will only do so in accordance with this Policy, but we cannot control how the associate uses the information. If you have questions about our associate’s Privacy Policy, you should review their Policy before providing information to us. You can ensure that the personal information you provide to us is not shared with associates (except in accordance with this Policy), by visiting us directly instead of clicking-through from one of our associate.


6 Changing and viewing information

(1) You can change any information you provide to us by e-mailing us at

(2) You are entitled to ask for a copy of your information (for which we may charge a small fee) please e-mail us at However, we will only send this information to the current e-mail address which we hold for you, unless you send us your full postal address and request that we send the information to you at your postal address (and we are able to verify the validity of this address).

7 Queries

(1) If you have any queries about this Privacy Policy or your information, please e-mail us at

(2) We aim to respond to any queries within 7 working days.


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